information
Delivery & Returns
UK Orders
We will deliver your order as fast as possible. You will receive an email confirmation of your order. Once ready for dispatch you will receive a shipment notice from our logistics company – PB Fulfilment. You will also receive a text to the mobile you provided with a delivery time slot. Please do double check your address, email and mobile when you make your order as changes are problematic once the order is dispatched.
Next day delivery (Free of charge)
We send all items to the UK Mainland with EVRi’s next day service. Orders are despatched until 3pm – any orders received after this will be despatched the following day. Items to NI and the highlands take a day or two longer.
If you have any questions regarding delivery please contact us at [email protected]
28 day Returns (Free of charge)
If you need to return your order, please return to us within 28 days of receiving it.
All items must be unworn and undamaged, with all tags/labels unbroken and still attached. Returns that do not meet this criteria will be returned to the customer. When trying on items of clothing please do not remove tags/labels, and in the unlikely event that goods arrive to you damaged or faulty please contact us as soon as possible at [email protected].
To authorise your return and refund as quickly as possible, please follow the steps below and we will deal with your request as swiftly as possible:
- Use the returns form below to tell us about your return, you’ll be automatically redirected to a Freepost Royal Mail link to fill in your details and then issue you with a return label which needs to be attached securely to your parcel
- Complete your paper form which came with the item(s) and include in the returning parcel
- Drop your parcel at any Post Office and please keep proof of postage
USA Orders
We strive to deliver your order as fast as possible. You will receive an email confirmation as soon as your order reaches us. We will then send a shipment notification when your order is on its way – this email will include tracking information so you are able to keep up to date with your order’s progress.
2-3 Working Days Delivery (Free of charge)
DHL express on-demand delivery will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery giving you maximum flexibility and greater control over your shipment. If you have any questions regarding delivery please contact us: email
Will I have to pay Duties and Taxes
We ship from a UK warehouse and as long as your order value is $800 or less there will be no taxes or duties applied. If you are looking to ship a larger order than $800 please contact us and we can advise you of the costs. We can then add this cost to your invoice at point of sale to avoid further interaction with customs and duties: email
28 day Returns (Return charges apply)
If you need to return your order please initiate a return within 28 days of receipt. For returns from the USA we do charge US$20 and this will be deducted from your original invoice. To help avoid returns resulting from sizing issues, please do feel free to email us before ordering to discuss the size you might need and we can help direct you on this.
All items must be unworn and undamaged, with all tags/labels unbroken and still attached. Returns that do not meet this criteria will be returned to the customer. When trying on items of clothing please do not remove tags/labels, and in the unlikely event that goods arrive to you damaged or faulty please contact us as soon as possible: email DHL Express will collect your items on a day / time slot of your choice from your chosen address. We will receive your items back at our UK site within a few days and we will process your refund immediately.
For a quick, simple, fast return and refund process – please follow the steps below:
- Email us with your name and order number and the piece you are returning
- We will immediately send you a DHL Express returns label. Please securely pack your item and attach the label tightly to your parcel
- This Link provides you with the nearest DHL drop off point for your parcel. Please keep proof of drop off until your refund has been processed. Alternatively, if you would like us to arrange a pick up from your home or work address please provide details of your availability at that location and we will arrange this for you
- As soon as we receive your returned parcel we will refund your goods (minus the return charge)
EU & The rest of the world
We are looking to deliver to other locations. Brexit has caused duty problems for us but we will keep working on this as we would love to offer our collection further afield.
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